Shipping and Payment
Shipping and Payment
Your Korean skincare routine deserves to arrive quickly, safely and in perfect condition. We pack every order with care to help prevent damage in transit. However, if your parcel shows visible signs of external damage, PLEASE DO NOT ACCEPT IT AND LET US KNOW HERE.
We usually dispatch orders on the same day if they are received before 9:30 a.m. Orders received after 9:30 a.m. may, depending on courier availability, be dispatched on the next business day. For orders paid by card or bank transfer, the date and time when the payment is credited to our account is decisive. Most parcels arrive within two business days, and some arrive as early as the next day.
Choose the shipping option that suits you best.
Delivery within the Czech Republic
| Carrier | Delivery method | Price |
|---|---|---|
| Zásilkovna | Parcel locker | CZK 99 |
| Zásilkovna | Home delivery | CZK 129 |
| PPL | Parcel locker | CZK 89 |
| PPL | Home / workplace | CZK 125 |
| Balíkovna | Parcel locker | CZK 79 |
| Balíkovna | Home delivery | CZK 109 |
| GLS | Parcel locker | CZK 99 |
| GLS | Home / workplace | CZK 125 |
Delivery to Slovakia
| Carrier | Delivery method | Price |
|---|---|---|
| Zásilkovna | Parcel locker | €7.50 |
| Zásilkovna | Delivery to address | €8.50 |
| PPL | Parcel locker | €7 |
| PPL | Home / workplace | €12 |
| GLS | Delivery to address | €11 |
Prices include 21% VAT.
Payment methods
Why have we temporarily suspended cash on delivery?
We truly value every one of our customers, and we completely understand that not everyone wants to pay by card or bank transfer. For some customers, cash on delivery simply feels more comfortable and offers an extra sense of security.
Unfortunately, we are increasingly seeing cash-on-delivery orders that are never collected. For us, this is not only about the cost of shipping the parcel there and back.
Most importantly, we care about the products we send to you. We store creams, serums and other cosmetics in a temperature-controlled warehouse with a stable environment, and we do our best to take care of them from the moment we receive them from our suppliers until the moment they reach you.
An uncollected parcel may spend several days travelling to the customer, remain in a parcel locker or collection point, and then travel all the way back to us. During that time, it may be exposed to changing temperatures and different transport conditions. Although normal transport should not affect the quality of cosmetic products, we want to do everything we can to make sure the products you receive have been stored and transported as carefully as possible.
Every uncollected parcel also means additional transport, checking and restocking products, disposing of the used shipping box and protective packaging, extra administration and other costs. If the number of uncollected parcels continued to increase, these costs would eventually have to be reflected in product prices.
And that is something we want to avoid. We would much rather keep our prices as fair as possible while continuing to send you beautiful, high-quality products that have been handled with care.
Do you still need to pay by cash on delivery?
We understand. Simply select BANK TRANSFER when placing your order and leave us a note or contact us. If cash on delivery is the only possible option for you, we will be happy to arrange it with you individually and do our best to accommodate your needs.
Thank you for helping us take care not only of your parcels, but also of the quality of the products we send to you. ❤️