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    Terms and Conditions

     

     

    TERMS AND CONDITIONS OF THE KOREJSKASKINCARE.CZ ONLINE STORE

    Effective from 7 September 2026

    I. INTRODUCTORY PROVISIONS AND IDENTIFICATION OF THE SELLER

    1. These Terms and Conditions (the “Terms”) govern the mutual rights and obligations arising in connection with purchase agreements concluded through the Korejskaskincare.cz online store.

    2. The Seller is:

    VictoryImport s.r.o.
    Company ID No.: 11851481
    VAT ID No.: CZ11851481
    Registered office: Jičínská 226/17, Žižkov, 130 00 Prague 3, Czech Republic
    registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 355350
    e-mail: info@korejskaskincare.cz
    telephone: +420 608 487 789
    online store: www.korejskaskincare.cz

    (the “Seller”).

    1. The Buyer is any natural or legal person who concludes a purchase agreement with the Seller through the online store (the “Buyer”).

    2. A Consumer is a Buyer who is a natural person and who, when concluding and performing the agreement, does not act within the scope of their business activity or independent profession (the “Consumer”).

    3. Where these Terms use the term “Buyer”, the relevant provision applies to all Buyers unless its wording clearly indicates otherwise.

    4. Where these Terms use the term “Consumer”, the relevant provision applies only to a Buyer who meets the statutory definition of a consumer.

    5. If the Buyer orders goods directly in connection with their business activity or independent profession, in particular where the Buyer provides a Company ID No. in the order, special provisions of law intended exclusively for the protection of Consumers do not apply to such Buyer, unless the circumstances of the particular case indicate otherwise.

    6. These Terms form an integral part of the purchase agreement. Any individual agreement between the Seller and the Buyer that differs from these Terms takes precedence over these Terms.

    7. Legal relations are governed in particular by Act No. 89/2012 Coll., the Civil Code, Act No. 634/1992 Coll., on Consumer Protection, and other applicable legislation.

    8. In the case of cosmetic products, in addition to the general legal rules, Regulation (EC) No. 1223/2009 of the European Parliament and of the Council on cosmetic products, as amended, and related Czech and European legislation also apply.

    9. Information on the processing of personal data is provided in the separate Privacy Policy published on the online store.

    II. GOODS AND INFORMATION ABOUT COSMETIC PRODUCTS

    1. The online store contains information about the goods offered, in particular their identification, main characteristics, price, volume or quantity and other information necessary for the Buyer to make a purchasing decision.

    2. Product photographs are for information purposes. During distribution, the manufacturer may change the graphic appearance of the box, label, bottle, cap or another element of the packaging without necessarily changing the identity or essential characteristics of the product.

    3. However, where a particular appearance, version, quantity, volume or another characteristic is expressly agreed as an essential characteristic of the ordered goods, the delivered goods must correspond to that agreed characteristic.

    Names of Cosmetic Products

    1. In addition to the manufacturer's original trade name, the online store may use a supplementary or descriptive Czech name for a cosmetic product in order to make it easier for customers to identify and understand the product.

    2. Such description may include, for example:

    • a Czech translation of the original name,

    • identification of the type of product,

    • a description of its cosmetic function,

    • identification of an important ingredient or group of ingredients,

    • identification of the product line,

    • a commonly used marketing or functional description.

    1. A Czech descriptive name used in the online store does not have to be word-for-word identical to the description of the product's function stated on the supplementary Czech label, provided that the remaining information clearly identifies it as the same product.

    2. A difference between, for example, the trade description used in the online store and a more general description of its cosmetic function on the Czech label does not in itself mean that different goods have been supplied, provided that the brand, specific product, version, quantity or volume and other essential identification and agreed characteristics correspond.

    3. This provision does not affect the Buyer's rights where:

    • different goods have actually been supplied,

    • the product does not contain an ingredient that was expressly declared before purchase as one of its ingredients,

    • its characteristics materially differ from the description,

    • or information about the product was false or misleading.

    Composition of Cosmetic Products

    1. Manufacturers of cosmetic products may lawfully modify product formulations over time.

    2. The Seller endeavours to keep information about product ingredients in the online store up to date. However, for the specific batch supplied, the current INCI ingredient list stated on the relevant product packaging must also always be taken into account.

    3. If the composition of a particular supplied product materially differs from the composition or a specific ingredient that the Seller expressly presented before conclusion of the agreement as an essential characteristic of the product, and this information could have influenced the Buyer's purchasing decision, the Buyer's statutory rights remain unaffected.

    Use of Cosmetics, Effects and Allergies

    1. Cosmetic products are intended to be used in the manner specified by the manufacturer or stated on the product.

    2. The Buyer must comply with any safety warnings, restrictions on use and instructions stated on the product or its packaging.

    3. Cosmetic products are not medicinal products. Information regarding their cosmetic effects, as well as recommendations provided as part of cosmetic advice, does not constitute a medical diagnosis or a substitute for professional healthcare.

    4. The results of using cosmetics are individual and may differ depending on skin type and condition, age, method of use, other products used at the same time and the individual's reaction.

    5. The mere fact that a product does not produce the subjectively expected cosmetic result for a particular Buyer does not in itself constitute a defect if the product otherwise complies with the agreement, its description and applicable legal requirements.

    6. The occurrence of an individual allergic reaction, hypersensitivity, irritation or intolerance to a particular ingredient does not in itself automatically mean that the cosmetic product is defective.

    7. This does not in any way restrict the Buyer's rights where, for example, the product is:

    • contaminated,

    • defective,

    • unsafe,

    • incorrectly labelled,

    • inconsistent with its declared composition,

    • or otherwise fails to meet statutory or agreed requirements.

    1. Persons with a known allergy or hypersensitivity are advised to check the current INCI ingredient list directly on the packaging of the specific product supplied before use.

    2. In the case of sensitive skin or when using a new active cosmetic ingredient, it is advisable to follow the manufacturer's instructions and take into account the nature of the product and, where appropriate for the particular product, to test individual tolerance on a small area of skin before full application.

    III. CONCLUSION OF THE PURCHASE AGREEMENT

    1. The Buyer selects goods through the online store and places them in the shopping cart.

    2. During the ordering process, the Buyer selects in particular:

    • the goods ordered and their quantity,

    • the method of delivery,

    • the method of payment,

    • billing and delivery details.

    1. Before submitting the order, the Buyer has the opportunity to check and correct the information entered.

    2. Before completing the order, the Buyer is shown in particular:

    • the price of the goods,

    • any applicable discount,

    • delivery costs,

    • any additional costs,

    • and the total amount payable.

    1. The order is completed by clicking the button “Order with obligation to pay” or another button with an equally clear meaning.

    2. By submitting the order, the Buyer makes a binding offer to conclude a purchase agreement.

    3. The Seller will confirm receipt of the order by e-mail sent to the address provided by the Buyer.

    4. The purchase agreement is concluded when confirmation of acceptance of the order by the Seller is delivered to the Buyer, unless the ordering process or confirmation clearly states that it is merely a technical acknowledgement of receipt of the offer and that the agreement will be concluded at a later stage.

    5. The order confirmation will include a summary of the order and these Terms or a means enabling them to be stored on a durable medium.

    6. Prior to conclusion of the agreement, the Seller is not required to accept an order, in particular where:

    • the goods are no longer available,

    • a technical error has occurred in the stock records,

    • the Buyer orders a quantity that the Seller is objectively unable to supply,

    • the order shows clear signs of fraud or abuse of the system,

    • or another objective reason prevents conclusion of the agreement.

    1. If the Buyer has already paid the price of an order that the Seller does not accept, the Seller will refund the amount received without undue delay.

    Manifestly Incorrect Price

    1. Where a product is displayed at a manifestly incorrect price due to an obvious technical, administrative or system error, the Seller may refuse to accept the order at that price before the agreement is concluded.

    2. A manifest error may include, in particular, circumstances where it is apparent even to an average Buyer that an error has occurred, for example:

    • an obviously missing digit,

    • an obvious misplaced decimal point,

    • or a technical display of a price in single currency units instead of the usual price in hundreds or thousands.

    1. The mere fact that a price is lower than the usual price or the price charged by another retailer does not in itself constitute a manifest error.

    2. If the agreement has already been concluded, any error in price will be assessed in accordance with the applicable provisions of law. This provision does not give the Seller an unrestricted right to unilaterally change an already agreed price.

    IV. PRICE OF GOODS, DISCOUNTS AND PAYMENT TERMS

    1. The price of the goods is stated in the online store.

    2. Prices stated to Consumers are final and include VAT and all other mandatory taxes and charges, unless expressly stated otherwise.

    3. The price of delivery and any additional costs are communicated to the Buyer before completion of the order.

    4. Where the Seller announces a reduction in the price of a product, the Seller will, in cases required by law, also state the lowest price at which the product was offered and sold during the relevant period preceding the price reduction.

    5. The terms of specific discount promotions, discount codes or other benefits may be governed by separate rules published with the relevant offer.

    6. Unless otherwise stated for a particular promotion, discount codes cannot be combined.

    7. Currently available payment methods are displayed during the ordering process.

    8. These may include in particular:

    • bank transfer,

    • online card payment,

    • another electronic payment method,

    • cash on delivery, where currently offered.

    1. Where payment is processed by an external payment service provider, the technical processing of the payment may also be subject to that provider's terms.

    2. The tax document may be provided to the Buyer electronically.

    3. Ownership of the goods passes to the Buyer upon receipt of the goods and full payment of the purchase price, whichever occurs later.

    V. DELIVERY AND SHIPPING

    1. Currently available delivery methods and their prices are stated during the ordering process.

    2. The Seller normally delivers goods to the Czech Republic and Slovakia. Delivery to other countries may be available according to the current offer or by individual agreement.

    3. The Seller will deliver the goods within the agreed period.

    4. If no specific delivery date has been agreed, the Seller will deliver the goods without undue delay and no later than within the period prescribed by applicable law.

    5. Goods marked as “in stock” are displayed on the basis of current stock records. In exceptional cases, the last item may be sold simultaneously to another customer or a technical stock-record error may occur.

    6. If, after conclusion of the agreement, an objective obstacle arises that prevents delivery, the Seller will inform the Buyer without undue delay and proceed in accordance with applicable law.

    Passing of Risk

    1. Where a Consumer uses a delivery method offered by the Seller, the risk of damage to the goods passes to the Consumer only when the carrier actually hands the goods over to the Consumer.

    2. If the Consumer, on their own initiative, selects a carrier that was not offered by the Seller, the passing of risk is governed by the relevant provisions of applicable law.

    3. The Buyer is advised to inspect the condition of the shipping package upon receipt.

    4. If the shipment is visibly and seriously damaged, the Buyer is advised to record the damage with the carrier or refuse the shipment and inform the Seller.

    5. Failure to inspect the shipment upon receipt or acceptance of the shipment without reservations does not in itself deprive the Consumer of their statutory rights arising from defective performance.

    VI. UNACCEPTED AND UNCOLLECTED SHIPMENTS

    1. Upon conclusion of the purchase agreement, the Seller is obliged to deliver the goods and the Buyer is obliged to accept and pay for the agreed goods unless the agreement has been lawfully terminated.

    2. Mere refusal to accept a shipment or failure to collect it from a collection point does not in itself constitute withdrawal from the agreement.

    3. A Consumer may withdraw from a distance contract before physically taking possession of the goods where the Consumer is legally entitled to withdraw.

    4. If the Consumer wishes to withdraw from the agreement, the Consumer must clearly communicate to the Seller that the Consumer intends to terminate the agreement. Simply leaving the shipment uncollected does not constitute such notification.

    5. If the Buyer fails to accept a shipment without having withdrawn from the agreement or without another legitimate reason and the shipment is returned to the Seller, the Seller may, subject to the conditions laid down by law, claim reimbursement of actually and reasonably incurred costs resulting from the Buyer's breach of obligation.

    6. These may include in particular demonstrable costs of:

    • unsuccessful delivery,

    • return transport of the shipment,

    • any repeated dispatch,

    • or other directly related and reasonably incurred costs.

    1. The Seller does not charge an automatic flat-rate contractual penalty solely for failure to accept a shipment.

    2. If the Consumer validly withdraws from the agreement, the provisions concerning withdrawal from the agreement set out below apply instead of the preceding provisions.

    3. If the Buyer requests that a shipment returned for reasons attributable to the Buyer be resent, the Seller may require payment of the new delivery costs and any previous costs to which the Seller is legally entitled before resending the shipment.

    4. In the case of repeated unjustified failure to accept shipments, the Seller may require advance payment for subsequent orders placed by the same Buyer or restrict the availability of cash on delivery.

    VII. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE AND COMPLAINTS

    A. Consumer Rights

    1. The Seller is liable to the Consumer for ensuring that the goods are free from defects upon receipt.

    2. The goods must in particular:

    • correspond to the agreed description, type, quantity and quality,

    • have the agreed characteristics,

    • be suitable for the purpose for which they were agreed,

    • be supplied with the agreed accessories and instructions,

    • be suitable for the purpose for which goods of that type are normally used,

    • have the characteristics that the Consumer may reasonably expect having regard to the nature of the goods and public statements made by the Seller or other persons in the same contractual chain,

    • comply with legal requirements.

    1. Where a particular characteristic of a product differs from the characteristics normally expected and the Seller specifically informed the Consumer of that difference before conclusion of the agreement and the Consumer expressly agreed to it when entering into the agreement, that specifically agreed difference is not considered a defect.

    2. This may be relevant, for example, where a product is sold at a special discount due to a clearly described defect in the packaging or another specific deviation disclosed in advance.

    3. The Consumer may claim a defect that becomes apparent within two years of receipt of the goods.

    4. If the defect becomes apparent within one year of receipt, the goods are presumed, subject to the statutory conditions, to have already been defective at the time of receipt, unless the nature of the goods or the defect makes such presumption inappropriate.

    5. The two-year period referred to above does not constitute a contractual guarantee of quality and does not apply, for example, to ordinary wear and tear or consumption of the product.

    B. What Does Not Constitute a Defect

    1. The following in particular cannot, without further circumstances, be regarded as defects:

    • ordinary wear and tear corresponding to the nature of the product,

    • consumption of a cosmetic product through ordinary use,

    • damage caused by the Buyer,

    • damage caused by improper storage after receipt,

    • use of the product contrary to instructions or safety warnings,

    • subjective dissatisfaction with the cosmetic result where the product otherwise complies with the agreement,

    • individual intolerance to a particular cosmetic ingredient in itself.

    1. This does not affect the Consumer's statutory rights where the actual cause of the problem is a defect or unsafe nature of the product.

    C. Cosmetic Product Complaints Concerning Allergic or Adverse Reactions

    1. If the Consumer reports that a cosmetic product caused an allergic or another adverse reaction, the Seller will assess the submission according to its actual substance.

    2. The mere allegation of an allergic reaction does not automatically create a right to a refund of the purchase price, but neither does it constitute an automatic ground for rejecting a complaint.

    3. In assessing the matter, particular consideration will be given to whether the product:

    • corresponds to the declared composition,

    • was correctly labelled,

    • was not contaminated or otherwise defective,

    • was safe under normal or reasonably foreseeable conditions of use,

    • and complies with applicable legal requirements.

    1. For proper assessment, the Seller may ask the Consumer in particular for:

    • the order number,

    • the exact product name,

    • the LOT/batch number,

    • a description of how the product was used,

    • the time between use and onset of the reaction,

    • a description of the reaction,

    • photographs, if the Consumer chooses to provide them voluntarily.

    1. We recommend retaining the product complained about and its packaging showing the batch number until the matter has been resolved.

    2. If physical inspection of the product is necessary to assess the complaint, the Consumer is required to provide the Seller with the cooperation necessary to enable inspection of the product.

    3. If the matter may constitute a serious undesirable effect of a cosmetic product, the Seller may provide information, to the extent required by law, to the responsible person, supplier or competent public health authority.

    D. How to Make a Complaint

    1. A complaint may be submitted in particular:

    by e-mail to: info@korejskaskincare.cz

    in writing to the Seller's registered office,

    or by another method permitted by applicable law.

    1. For faster processing, we recommend including:

    • your name and contact details,

    • the order number or another document enabling proof of purchase,

    • identification of the product concerned,

    • a description of the defect,

    • when the defect became apparent,

    • the requested method of resolution.

    1. For cosmetic products, we also recommend providing the LOT/batch number.

    2. Use of a complaint form is not a condition for a valid complaint.

    3. Presentation of the original receipt is not required if the Buyer can prove the purchase from the Seller in another reliable manner.

    4. If the complained-of goods must be sent for physical assessment, we recommend contacting the Seller first so that the Seller can provide an appropriate method and the current return address or arrange another procedure.

    5. Prior contact is not a condition for valid exercise of complaint rights.

    6. Upon receipt of a complaint, the Seller will provide the Consumer with written confirmation containing the information required by law.

    7. The complaint, including remedy of the defect, will be processed and the Consumer informed of the outcome without undue delay and no later than 30 days from the date the complaint was made, unless the Seller and Consumer agree in the particular case on a longer period.

    8. If this period expires without resolution, the Consumer may, subject to the statutory conditions, withdraw from the agreement or request an appropriate price reduction.

    9. Following resolution of the complaint, the Seller will issue confirmation of the date and method of resolution or, where applicable, written reasons for rejecting the complaint.

    E. Remedy of Defects

    1. If the goods are defective, the Consumer may request that the defect be remedied.

    2. Depending on the nature of the product, the Consumer may in particular request:

    • delivery of a new defect-free item,

    • or repair where this is possible and reasonable given the nature of the goods.

    1. In the case of cosmetic products, due to their nature, delivery of a new defect-free product will generally be the relevant form of remedy.

    2. The Seller may refuse the selected method of remedy if it is impossible or disproportionately costly compared with another method.

    3. Subject to the statutory conditions, the Consumer may request an appropriate price reduction or withdraw from the agreement, in particular where:

    • the Seller has refused to remedy the defect,

    • the Seller has failed to remedy the defect properly,

    • the defect occurs repeatedly,

    • the defect constitutes a material breach of the agreement,

    • or it is apparent that the defect will not be remedied within a reasonable time or without significant inconvenience to the Consumer.

    1. The Consumer may not withdraw from the agreement due to a defect if the defect is insignificant, unless otherwise provided by law.

    2. In the case of a justified complaint, the Consumer is entitled to reimbursement of reasonably incurred costs subject to the conditions laid down by law.

    F. Business Buyers

    1. The rights arising from defective performance of a Buyer who is not a Consumer are governed by the general provisions of the Czech Civil Code.

    2. A business Buyer must inspect the goods as soon as reasonably possible after receipt and notify the Seller of any defect without undue delay after discovering it or after the time when the Buyer could have discovered it with sufficient care.

    VIII. CONSUMER'S RIGHT TO WITHDRAW FROM THE AGREEMENT WITHIN 14 DAYS

    1. A Consumer who concludes an agreement through the online store has the right, subject to the conditions laid down by law, to withdraw from the agreement without giving a reason.

    2. The withdrawal period is 14 days.

    3. In the case of a purchase agreement, the period generally begins on the date on which the Consumer or a third party designated by the Consumer other than the carrier takes possession of the goods.

    4. Where several items from a single order are delivered separately, the withdrawal period begins, in cases provided by law, upon receipt of the final item.

    5. The Consumer may also withdraw from the agreement before receiving the goods.

    6. The withdrawal period is observed if the Consumer sends the notice of withdrawal within the fourteen-day period.

    7. Withdrawal may be communicated in particular:

    by e-mail to info@korejskaskincare.cz,

    through the “My Order” function, where available for the relevant order,

    in writing to the Seller's registered office,

    or by another unequivocal statement.

    1. The Consumer may use the model withdrawal form attached to these Terms but is not required to do so.

    IX. OPENED COSMETICS AND THE HYGIENE EXCEPTION

    1. Pursuant to Section 1837(g) of the Czech Civil Code, a Consumer may not withdraw from an agreement for the supply of goods in sealed packaging which, for reasons of health protection or hygiene, are not suitable for return once the Consumer has broken the seal.

    2. This rule may also apply to cosmetic products and personal-care products where the statutory conditions for this exception are met.

    3. In particular, the product must:

    • have been supplied in sealed or hygienically protected packaging,

    • have had its protective seal broken by the Consumer,

    • and, after the seal has been broken, be unsuitable for return for reasons of health protection or hygiene.

    1. Depending on the nature of the product, a seal may include, for example:

    • protective film,

    • a protective membrane,

    • a security seal,

    • hygienic sealing,

    • a tamper-evident closure,

    • or another protective element whose breach demonstrates that the product has been opened.

    1. Where the Consumer breaks such a hygiene seal and the product is no longer suitable for return for reasons of hygiene or health protection, the Consumer may not exercise the fourteen-day right of withdrawal without giving a reason in respect of that product.

    2. Merely opening an ordinary outer cardboard box does not necessarily result in loss of the right of withdrawal where the box itself does not constitute a hygiene seal and the internal hygiene protection remains intact.

    3. The exception cannot automatically be applied to every cosmetic product merely because it has been opened. The statutory conditions must always be satisfied.

    4. This restriction applies only to withdrawal without giving a reason. It does not restrict the Consumer's right to complain about an opened cosmetic product if it is defective, unsafe or otherwise does not comply with the agreement.

    5. Accordingly, if a Consumer opens a hygienically sealed cosmetic product, uses it and subsequently only states that the product does not suit them or that they experienced a reaction to it, that fact does not in itself create a new fourteen-day right of withdrawal where that right has already been excluded by law as a result of breaking the hygiene seal.

    6. The Consumer may nevertheless submit a complaint if they claim that the product is actually defective or unsafe. Such a submission will be assessed under the complaint provisions.

    X. OPENED OR USED GOODS NOT COVERED BY THE HYGIENE EXCEPTION

    1. Where a product does not satisfy the conditions of the hygiene exception under the preceding Article, merely opening the product does not automatically entitle the Seller to reject withdrawal from the agreement.

    2. However, under applicable law, the Consumer is liable to the Seller for any reduction in the value of the goods resulting from handling the goods in a manner exceeding what is necessary to establish their nature, characteristics and functioning.

    3. As a general rule, the Consumer may handle the goods only in a manner comparable to how the goods could be examined during an ordinary purchase in a physical retail store.

    4. If the Consumer actually uses the product, consumes part of its contents, damages the packaging or otherwise handles the product beyond what was necessary merely to examine its characteristics, this may result in a reduction in its value.

    5. In such a case, the Seller may claim compensation corresponding to the actual reduction in value.

    6. The reduction in value will be assessed individually taking into account:

    • the extent of use,

    • the quantity of contents consumed,

    • the condition of the product,

    • the condition of the retail packaging,

    • its hygienic usability,

    • and the possibility of further economic use of the product.

    1. The Seller does not apply an automatic flat-rate amount regardless of the actual condition of the product.

    XI. RETURN OF GOODS FOLLOWING WITHDRAWAL

    1. The Consumer must send or hand the goods back without undue delay and no later than 14 days after withdrawal from the agreement.

    2. For the physical return of goods, we recommend using the procedure available on the “My Order” page or contacting the Seller at:

    info@korejskaskincare.cz

    1. The Seller will provide the Consumer without undue delay with the current return address or another appropriate method of returning the shipment.

    2. This recommendation is a logistical arrangement and is not a condition for the validity of a withdrawal that has already been made.

    3. In the case of an ordinary withdrawal from the agreement without giving a reason, the Consumer bears the direct costs of returning the goods.

    4. If the Seller offers the Consumer a return label, return code or collection service through its carrier, the Seller will inform the Consumer before use whether the service is free of charge or what its price is.

    5. The goods must be appropriately packed for return transport so that they are not damaged.

    6. The original shipping box is not a condition for valid withdrawal.

    7. However, where the original retail packaging forms part of the value of the product and unnecessary damage to that packaging demonstrably reduces the value of the goods, this may be taken into account in accordance with applicable law.

    8. We recommend that returned goods are not sent to the Seller on a cash-on-delivery basis. In connection with withdrawal, the Seller is not required to pay a COD amount when accepting a returned shipment; financial settlement is carried out according to the rules below.

    Refunds

    1. The Seller will refund the Consumer, without undue delay and no later than 14 days after withdrawal, all funds received from the Consumer under the agreement, including the costs of the original delivery to the extent required by law.

    2. Where the Consumer selected a more expensive delivery method than the least expensive delivery method offered by the Seller, the Seller will refund the original delivery costs only up to the amount corresponding to the least expensive delivery method offered.

    3. The Seller will use the same means of payment for the refund as the Consumer used for the original transaction unless the Seller and Consumer agree on a different method and the Consumer does not incur any additional costs as a result.

    4. In the case of a purchase agreement, the Seller is not required to refund the funds before:

    • receiving the returned goods,

    • or receiving proof from the Consumer that the goods have been sent back,

    whichever occurs first.

    XII. GIFTS, SETS AND PROMOTIONAL OFFERS

    1. Where a free gift is provided with an order subject to fulfilment of predetermined conditions, the gift is linked to the existence of the relevant purchase agreement and fulfilment of the conditions of the promotion.

    2. If the Consumer withdraws from the entire agreement in connection with which the gift was provided, the Consumer must also return the free gift unless the conditions of the relevant promotion provide otherwise.

    3. In the case of partial withdrawal, continued entitlement to the gift may depend on whether the remaining order still satisfies the conditions of the promotion communicated in advance.

    4. Where several products are offered and sold as one discounted product set for a single total price, the scope of any withdrawal will be assessed according to the nature of the particular agreement and the manner in which the set was offered.

    XIII. CUSTOMER ACCOUNT

    1. Where registration is available in the online store, the Buyer may create a customer account.

    2. The Buyer must provide truthful and up-to-date information.

    3. The Buyer must protect the login details for the account.

    4. The Seller may restrict or cancel the account in particular:

    • at the customer's request,

    • for security reasons,

    • in the event of demonstrable misuse of the account,

    • or in the event of a serious breach of contractual obligations.

    1. The Seller does not guarantee uninterrupted availability of the customer account, in particular during necessary maintenance, updates or technical outages.

    XIV. CONSUMER REVIEWS

    1. The online store may publish product ratings and reviews.

    2. Where a review is identified as a review from a verified customer or by another designation creating the impression that it originates from a genuine customer, the Seller uses a reasonable method to verify its connection with an actual purchase.

    3. Verification may be performed, in particular, by linking the review to a specific order.

    4. Where the Seller is unable to verify whether the author of a particular type of review actually purchased or used the product, such review will not be presented as verified.

    5. The Seller does not knowingly publish false reviews or commission other persons to create false reviews.

    6. If a customer is encouraged to submit a review by means of a discount, loyalty points or another benefit, provision of that benefit must not be conditional upon the review being positive.

    7. Where required by applicable law or by the nature of the communication, information regarding such incentive will be disclosed transparently.

    XV. SAFETY OF COSMETIC PRODUCTS

    1. The Seller supplies cosmetic products taking into account the obligations arising from legislation applicable to their distribution on the European Union market.

    2. Cosmetic products must comply in particular with applicable legal requirements concerning:

    • safety,

    • composition,

    • labelling,

    • the Responsible Person in the European Union,

    • product notification where required,

    • presentation and cosmetic claims.

    1. If the Seller discovers or receives reasonable information that a particular product may be unsafe or may not comply with legal requirements, the Seller may, depending on the circumstances, in particular:

    • suspend its sale,

    • stop dispatching it,

    • contact the supplier or Responsible Person,

    • inform affected customers,

    • arrange withdrawal of the product from the market,

    • arrange its recall,

    • or take other measures required by law or by the competent authority.

    1. If an already ordered product cannot be supplied for safety or legal reasons, the Seller will inform the Buyer and refund any amount already paid for the undelivered goods.

    2. This does not restrict any other statutory rights of the Buyer.

    XVI. COMPLAINTS AND ALTERNATIVE DISPUTE RESOLUTION

    1. Complaints relating to purchases may be sent to:

    info@korejskaskincare.cz

    1. The Seller will seek to resolve complaints primarily by mutual agreement.

    2. If a consumer dispute arising from a purchase agreement between the Seller and Consumer cannot be resolved by mutual agreement, the Consumer may submit a request for alternative dispute resolution to:

    Czech Trade Inspection Authority
    Central Inspectorate – ADR Department
    Gorazdova 1969/24
    120 00 Prague 2
    Czech Republic
    e-mail: adr@coi.gov.cz
    website: coi.gov.cz/informace-o-adr/

    1. The European Online Dispute Resolution (ODR) platform was discontinued in 2025, and these Terms therefore do not refer to that platform.

    2. For cross-border consumer disputes within the European Union, the Consumer may also contact the European Consumer Centre Czech Republic.

    XVII. PERSONAL DATA PROTECTION AND COMMERCIAL COMMUNICATIONS

    1. Detailed information on personal data processing, direct marketing, cookies and related rights is provided in the separate Privacy Policy published in the online store.

    2. Consent to marketing or optional cookies is not a condition for entering into an ordinary purchase agreement.

    XVIII. CIRCUMSTANCES BEYOND THE SELLER'S CONTROL

    1. The Seller is not liable for a breach of an obligation to the extent that the breach was caused by an extraordinary, unforeseeable and insurmountable obstacle beyond the Seller's control, unless applicable law provides otherwise.

    2. Such circumstances may include, for example, extraordinary widespread disruptions to transportation, natural disasters, serious operational incidents or measures imposed by public authorities.

    3. This provision does not restrict Consumer rights that cannot be contractually excluded under applicable law, in particular rights relating to failure to deliver goods within the statutory or agreed period.

    XIX. CROSS-BORDER SALES

    1. The purchase agreement and these Terms are governed by the laws of the Czech Republic.

    2. However, where the Buyer is a Consumer habitually resident in another Member State of the European Union and the Seller directs its commercial activity to that Member State, the choice of Czech law does not deprive the Consumer of the protection afforded by mandatory provisions of the law of the Consumer's habitual residence where such provisions apply pursuant to relevant European Union legislation.

    3. This is relevant in particular to sales to Consumers in Slovakia.

    XX. FINAL PROVISIONS

    1. The purchase agreement and these Terms are concluded in the Czech language. Where the Seller offers another language version of the online store and these Terms, the agreement may also be concluded in that language version.

    2. The Seller archives concluded agreements electronically for a period corresponding to statutory and operational requirements.

    3. The Buyer will receive confirmation of the order together with these Terms or another means enabling the Terms to be stored on a durable medium.

    4. The version of the Terms in force at the time the agreement is concluded applies to the relevant agreement.

    5. The Seller may amend or supplement these Terms for the future.

    6. Any amendment to these Terms has no retroactive effect on one-off purchase agreements already concluded.

    7. If any provision of these Terms is found to be invalid or ineffective, this does not affect the validity of the remaining provisions.

    8. No provision of these Terms shall be interpreted in a manner that deprives the Consumer of rights which, under mandatory law, the Consumer cannot waive.

    9. These Terms enter into force on:

    7 September 2026.

    ANNEX 1 – MODEL FORM FOR WITHDRAWAL FROM THE AGREEMENT

    Addressee:

    VictoryImport s.r.o.
    Jičínská 226/17
    130 00 Prague 3
    Czech Republic
    e-mail: info@korejskaskincare.cz

    I hereby give notice that I withdraw from the agreement for the purchase of the following goods:

    ....................................................................................

    Order number:

    ....................................................................................

    Date of order:

    ....................................................................................

    Date of receipt of the goods:

    ....................................................................................

    Consumer's first and last name:

    ....................................................................................

    Consumer's address:

    ....................................................................................

    E-mail:

    ....................................................................................

    Bank account number, if I agree with the Seller that the refund will be made by bank transfer:

    ....................................................................................

    Date:

    ....................................................................................

    Consumer's signature, only if this form is submitted in paper form:

    ....................................................................................

    ANNEX 2 – RECOMMENDED COMPLAINT FORM

    Addressee:

    VictoryImport s.r.o.
    Jičínská 226/17
    130 00 Prague 3
    Czech Republic
    e-mail: info@korejskaskincare.cz

    First and last name:

    ....................................................................................

    E-mail:

    ....................................................................................

    Telephone:

    ....................................................................................

    Order number or other information enabling proof of purchase:

    ....................................................................................

    Product concerned:

    ....................................................................................

    LOT/batch number, if available:

    ....................................................................................

    Description of the defect:

    ....................................................................................

    When did the defect become apparent:

    ....................................................................................

    Requested method of resolving the complaint:

    ....................................................................................

    If the complaint concerns an adverse reaction to a cosmetic product, you may voluntarily provide information about how the product was used and any other information that may assist in assessing the matter:

    ....................................................................................

    Date:

    ....................................................................................

    Signature, only if submitted in paper form:

    ....................................................................................

    Use of this form is not a condition for valid exercise of complaint rights.

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