COMPLAINTS
Korejská Skincare Complaint Form
Recipient: VictoryImport s.r.o., Jičínská 226/17, Prague 3, info@korejskaskincare.cz
Please do not send the goods back yourself. Our registered office is unable to accept returns or parcels.
We will arrange collection of the goods from you at our expense and confirm receipt by email. FOR RETURNS, WE WILL SEND YOU A RETURN CODE.
Making a Complaint
I also request written confirmation that the complaint has been submitted, stating the date on which I exercised this right, the subject of the complaint and my requested method of resolution, together with my contact details for the purpose of informing me about the outcome of the complaint.
Date of conclusion of the Contract and order or invoice number:
First and last name:
Address:
Email address:
Goods subject to the complaint:
Description of defects:
Requested method of resolving
the complaint:
Date:
Signature:
Korejskaskincare.cz Complaint Form
ANNEX NO. 2 – WITHDRAWAL FORM
Recipient: VictoryImport s.r.o., Jičínská 226/17, Prague 3, info@korejskaskincare.cz
Please do not send the goods back yourself. Our registered office is unable to accept returns or parcels.
We will arrange collection of the goods from you at our expense and confirm receipt by email.
I hereby give notice that I withdraw from the Contract – order or invoice number:
Date of conclusion of the Contract:
If the buyer is a consumer and has ordered goods through the online store operated by VictoryImport s.r.o., Jičínská 226/17, Prague 3 (the “Company”), or by another means of distance communication, the buyer has the right, except in the cases specified in Section 1837 of Act No. 89/2012 Coll., the Civil Code, as amended, to withdraw from the concluded purchase contract within 14 days of the date on which the contract was concluded or, in the case of the purchase of goods, within 14 days of receiving the goods.
If the contract concerns several items or the delivery of goods in several parts, this period begins on the date of delivery of the last item or part. In the case of a contract under which goods are to be delivered regularly and repeatedly, the period begins on the date of delivery of the first delivery.
The buyer shall notify the Company of the withdrawal electronically by email at info@korejskaskincare.cz as stated in the model form.
If a buyer who is a consumer withdraws from the purchase contract, the buyer shall send or hand over to the Company, without undue delay and no later than 14 days after withdrawing from the purchase contract, the goods received from the Company.
If a buyer who is a consumer withdraws from the purchase contract, the Company shall refund the money received (the purchase price of the delivered goods) without undue delay and no later than 14 days after the withdrawal from the purchase contract.
The Company is not required to refund the money received to the buyer before it has received the returned goods.
Date:
Signature: